Around the world, organizations have adopted a digital workplace strategy that improves employee engagement and incorporates modern collaboration tools and enterprise applications. Digital workplace initiatives are impacting how technology changes the way employees work, as well as where and how work gets done.

By implementing digital workplace frameworks, organizations can effectively remove barriers to effective communication and collaboration. Complete digital transformation does not happen overnight. A successful digital workplace infrastructure is one that aligns the right technology and talent with an organization’s future goals.

Key components of a successful digital ecosystem include:

• Synchronous and asynchronous communication channels: A digital workplace should allow employees to communicate with each other synchronously (or in real time), regardless of their location or the device they are using. This can enable knowledge sharing when teams are not in the same office space and cannot have face-to-face meetings every day. Asynchronous communication is also important because it allows employees to respond to messages on their own time, and it allows remote team members to create their own work schedule.

• Project management: The digital workplace can enable better project management by establishing guidelines, procedures and policies for the successful execution of a project from conception to completion. This ensures that all departments involved in the organization can work together effectively to achieve project goals. Teams can create new projects directly on the digital work platform and collaborate in real time. They can also manage and track projects to ensure all deadlines are met and project information is easily accessible to all stakeholders.

• Process Management: It helps companies create, edit and analyze the internal processes that are at the heart of their business, helping to assess the current state of the company and identify areas for improvement. With a digital workplace, companies can digitize their internal business processes and transform them into streamlined workflows. Digital workplaces can identify and automate repetitive, routine, and predictable parts of a process, allowing employees to save time and focus on more important tasks.

• Case management: It is the method of processing information through a combination of digitized workflows and human decision making. It provides a dynamic structure for executing unpredictable and non-routine business processes that require complex decision making. Cases can vary depending on the organization. For example, a case may be the handling of a service request or the resolution of a customer complaint. A digital workplace facilitates case management for multiple users through a single interface. It also facilitates effective collaboration and ensures that priority cases are resolved quickly within the organization.

• Analytics: An important aspect of a successful digital workplace strategy is the implementation of detailed and intelligent analytics tools. These tools help turn large amounts of disjointed data generated in a digital workplace environment into actionable information. With clear analytics aligned to the digital workplace, companies can easily translate enterprise data into charts, infographics and simplified forms for better insight. In addition, with powerful analytics tools, a digital workplace can take a bird’s eye view of everything to make important decisions.